FAQs

Frequently Asked Question

Have questions? We’ve got answers. Our Frequently Asked Questions section covers everything you need to know about AVA Collections — from orders and delivery to returns, custom pieces, and more. We’re here to make your shopping experience smooth, stylish, and stress-free. Explore below for quick, helpful answers.

What makes AVA Collections different from other fashion brands?

AVA Collections is more than just fashion — it’s a lifestyle. We offer limited-edition pieces that combine bold style, quality craftsmanship, and a deep connection with our community. Our designs are curated for confident individuals who value originality and elegance.

Do you offer custom or made-to-measure outfits?

Yes! We accept custom requests depending on the design and availability. Simply submit a task or reach out via our contact page, and our team will guide you through the custom order process.

How long does delivery take?

Orders within Kenya typically take 2–4 business days, while international deliveries may take 7–10 business days. You’ll receive a tracking number once your order is shipped.

What if an item doesn’t fit or I want to exchange it?

No worries! We accept returns or exchanges within 7 days of delivery, as long as the item is unworn and in its original condition. Please check our Return Policy for full details.

More FAQs

We provide a detailed size guide on every product page. If you’re unsure, feel free to message us for personalized sizing support. We’re happy to help you find your perfect fit.


AVA Collections features a blend of locally crafted and carefully imported pieces. We work with trusted partners and skilled artisans both locally and abroad to ensure every item meets our high standards of quality, style, and originality.

Once your order is processed and shipped, you’ll receive a confirmation message with a tracking link. You can use this link to monitor your delivery in real time. If you need help, our support team is always ready to assist.

Submit a task

Need something custom, styled, or specific? Submit your request through our easy-to-use task portal and let our team bring your fashion vision to life — tailored just for you.

Send message

Have a question or just want to say hello? We’d love to hear from you. Reach out via chat, email, or our socials — we’re always a message away.

Trusted experience

With four years of consistent style, satisfied customers, and standout service, AVA Collections has become a trusted name in lifestyle fashion.